Contact Us

Customer Service

p› 800.655.4497 (Option 3)

Inquiries & Requests: edwards.customerservice@fs.utc.com
Orders Only: edwards.orders@fs.utc.com
RMA: edwards.rma@fs.utc.com

Fax your Purchase Order: 888.378.8778

Technical Support

p› 800.655.4497 (Option 1)
e›usfire.support.utcfs@nfpondemand.com
Case Ease
Fax: 866.226.2126

Hours: 8:00am-7:00pm (EST) After Hours Support: Available 7 days a week

Training - Technical

p› 800.655.4497 (Option 2)
e› training.university@fs.utc.com
Fax: 866.534.5117
Course Catalog & Schedule

Hours: 8:00am-7:00pm (EST)Support with Internet Pin & Passwords